Refund Policy

This policy covers deposits, cancellations, and refunds for website and software development services provided by Terry Turner.

How projects are billed

Most work is custom-quoted for your project. A deposit is typically required before development begins. Remaining balances are due at agreed milestones or upon delivery. Ongoing support or retainers are billed on a recurring schedule we agree to in writing.

Deposits

Deposits reserve project time and cover early planning and setup. Once work has started against a deposit, that portion is generally non-refundable to the extent of time and materials already used.

Cancellations

• Before work begins: If you cancel after paying a deposit but before development has started, I will refund the unused deposit minus any non-recoverable costs already incurred (for example domain, hosting, or third-party fees purchased at your request).
• After work begins: You are responsible for fees covering completed work and committed expenses. Any unused deposit balance after those amounts may be refunded.
• If I cancel: You will receive a refund for any prepaid work not yet delivered, less completed work and approved third-party costs.

Completed deliverables

Fees for accepted deliverables are non-refundable. If something does not match the agreed scope, tell me promptly and I will correct it within the original scope at no extra charge.

How to request a refund

Email [email protected] with your name, project reference, and reason for the request. Approved refunds are returned to the original payment method when possible, typically within 10 business days.

Contact

Terry Turner
[email protected]